Refund & Returns Policy

1. Nature of Our Services

QNYNE primarily provides digital services, including but not limited to:

• Website Development
• E-commerce Development
• Custom Web Applications
• Mobile Application Development
• AI Automation Solutions
• Custom Software Development
• Website Maintenance & Support
• Technical Consultation

As these services are customized for each client, they cannot be returned like physical products.

2. Advance Payment Policy

To initiate any development project, 50% of the total project value is required as an advance payment, unless otherwise agreed in writing.

This advance payment secures project scheduling, planning, consultation, resource allocation, and the commencement of development work.

3. Refund Eligibility

Refund requests will be reviewed on a case-by-case basis.

A refund may be considered only if:

• Development work has not yet started.
• QNYNE is unable to commence the project due to reasons solely attributable to QNYNE.
• A duplicate payment has been made by the client.
• An incorrect payment has been processed due to a verified technical error.

Any approved refund will be processed using the original payment method, wherever reasonably possible.

4. Non-Refundable Services

The following payments are generally non-refundable:

• Advance payments after development work has commenced.
• Payments for completed milestones.
• Website development services after delivery.
• Custom software development services.
• Mobile application development services.
• AI automation solutions.
• Website maintenance services already provided.
• Technical consultation fees.
• Domain registration charges.
• Hosting services.
• SSL certificates.
• Third-party software licenses.
• API subscription fees.
• Plugin or theme purchases.
• Any third-party service purchased specifically for the client's project.

5. Project Cancellation

Clients may request to cancel a project by submitting a written request.

If cancellation occurs:

• Before development work begins, QNYNE may review the request and determine whether a full or partial refund is applicable.
• After development has commenced, payments made up to that stage are generally non-refundable due to the time, effort, and resources already invested.
• If additional work has been completed beyond the advance payment, the client may be required to pay for the completed portion of the project before cancellation is finalized.

6. Project Delays

Refunds will not be issued for delays resulting from:

• Late client approvals.
• Delayed submission of content or project materials.
• Changes to the agreed project scope.
• Requests for additional features.
• Delays caused by third-party providers.
• Events beyond QNYNE's reasonable control.

Where appropriate, project timelines will be adjusted accordingly.

7. Returns

Since QNYNE provides digital services and custom-built solutions, returns are not applicable once work has been delivered or access to digital deliverables has been provided.

8. Payment Disputes

If you believe an error has occurred regarding a payment, please contact QNYNE before initiating a chargeback or payment dispute.

We are committed to resolving genuine payment concerns promptly and professionally.

Unauthorized or fraudulent chargebacks may result in temporary suspension of ongoing services while the matter is under review.

9. Policy Updates

QNYNE reserves the right to modify this Refund & Returns Policy at any time to reflect changes in our services, business practices, or applicable laws.

The latest version will always be published on our website with an updated Last Updated date.